Qaulity Assurance

How do I cancel an order?
All orders once placed are finalized and products are not able to edited or changed. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been submitted. Once you have received your items, you may send them back for a refund as long as they are unopened and unused.

How do I contact customer service?
You can contact one of our Lash Experts Monday – Friday between 9:00am – 5:00pm MST by email at info@smoochcosmetics.ca

I’m interested in distributing Smooch Cosmetics Lashes, who should I contact?

Please email us at info@smoochcosmetics.ca

I’m interested in being an affiliate with Smooch Cosmetics, who should I contact?
Please email us at info@smoochcosmetics.ca

PRODUCT INFORMATION

What is the most dramatic Smooch Cosmetic Lash?
The most dramatic Smooch cosmetic eyelash style is “Luna” in our 3D Mink Collection. We recommend these lashes for the most glamorous and bold looks.

What is the most natural Smooch Cosmetics Lash?
The most natural eyelash style is “Venus “in our 3D Mink Collection. We recommend this lash for anyone new to wearing lashes or for an everyday look.

How do I apply my Smooch Cosmetics Lashes?
For information on how to apply Smooch Cosmetics eyelashes check out our tutorial here

Do Smooch Cosmetics Lashes come with glue?
Smooch Cosmetics eyelashes do not come with lash adhesive. You can use any temporary lash adhesive to apply your lashes.

OFFERS AND PROMOTIONS

Smoochcosmetics.ca occasionally offers special offers and promotions. Customers can apply one promotion code per order and promotion codes cannot be applied to kits or discounted offers.

SHIPPING & RETURNS

My tracking number is not showing any information.
Tracking is emailed to you the moment your order ships. If you still do not see tracking information, please contact one of our Lash Experts at info@smoochcosmetics.ca

Do you offer exchanges and returns?
All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at info@smoochcosmetics.ca All customers are responsible for the return shipping cost of the product(s).

If an item may be considered defective, please email info@smoochcosmetics.ca indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 30 days from the day of purchased. If the product is deemed defective by smoochcosmetics.ca, you will be eligible for a refund or replacement of the same item.

Customers are responsible for the return-shipping fee, and it is not refundable. Please email us at info@smoochcosmetics.ca to receive a return shipping address. Refunds are made in the original form of payment and are issued to the person documented on the original order. Please note, we only accept returns from smoochcosmetics.ca orders.

In case delay, lost or stolen packages, please fill out a claim at canadapost.ca so they can try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward.

Refuse Packages
For refuse packages the shipping fee will be charged to the payment form selected during checkout, and will be subtracted from any refund.

Incorrect Shipping information
Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Orders are processed right away. Please contact canadapost.ca to reroute your package in case of any error on shipping information. The Reshipment Fee in all orders returned to sender is $2.99. We cannot guarantee replacement of lost or stolen packages shipped.

INTERNATIONAL

Do you ship internationally?
Yes, we ship to almost every country worldwide.

What language should my order be placed with?
All orders must be entered and processed in English.

Which currency are my orders processed in?
Smooch Cosmetics orders are processed in Canadian Dollars.

Customs and Duties information.
At this time, all customs and duties fees are the customer’s liability and will be charged to you upon receipt of your international shipment. 

How much is shipping to my country?
The cost of shipping depends on the weight of your purchase and your final destination address. Once you enter your shipping address during checkout your shipping cost will appear in your cart before you finalize your purchase.

Refuse Packages

In case of refuse packages, the shipping fee will be charged to the payment form selected during checkout and will be subtracted from any refund.

For any delivery situation with your international order please contact your carrier with the tracking number provided.

Packages Returned

All international packages returned to our facilities will be refunded. The shipping cost is not refundable.